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International Student's Handbook
English Publications | 2017-07-20 15:00:00
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    STUDYING AT UL International Student’s Handbook 2017-2019

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    Studying at UL - International Student’s Handbook A French version of this document is available on our website or in our office. www.bve.ulaval.ca 2017-2019 This document does not replace or take precedence over official documents issued by Université Laval or government authorities. The information and costs shown in this guide were accurate at the time of publication and are subject to change without notice. Production Bureau de la vie étudiante Direction des services aux étudiants Coordination and drafting Patrick Bissonnette, international student advisor Caroline Bleau, communications officer Valérie Marier, international student advisor Graphics Marjorie Ouellet, computer graphics designer Translation Anglocom UPDATED JUNE 2017 ALL RIGHTS RESERVED © Direction des services aux étudiants, Université Laval

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    TABLE OF CONTENTS A Word from the Rector............................................6 Chapter 1 Getting Off to a Good Start at Université Laval...................................7 Essential steps after your arrival at Université Laval....................................................7 Back-to-school activities offered by the Bureau de la vie étudiante - BVE (Student Life Office)...............7 Discover Québec Activity Program............................9 Chapter 2 Academic Information............................10 University calendar...................................................10 monPortail platform..................................................10 Credits, levels of study (cycles), and grading system.........................................................10 Registration and course selection.............................11 Course changes and withdrawals..............................11 Important dates.........................................................12 Université Laval ID card............................................14 Tuition and other fees...............................................14 Course outline..........................................................14 English proficiency...................................................14 Email@ulaval.ca.......................................................15 Communication with professors and staff members....................................................15 Useful courses for beginning your studies in Québec.................................................................15 Chapter 3 Immigration Formalities.........................17 Student advising.......................................................17 Chapter 4 Student Resources and Services...............18 On-campus Internet (WiFi).......................................18 Le Point - Université Laval welcome and information kiosk......................................................18 Library......................................................................18 Bureau de la vie étudiante - BVE (Student Life Office)..................................................19 Contact Cosmopolite web portal...............................19 Bureau des bourses et de l’aide financière - BBAF (Student Awards and Financial Aid Office)................20 Bureau du registraire (Registrar’s Office)...................20 Centre d’aide aux étudiants - CAE (Student Assistance Centre)......................................20 Buying text books.....................................................20 Photocopies and printing..........................................21 Service de sécurité et de prévention - SSP (Safety and Prevention Services)......................21 Service des activités sportives -SAS (Sports Activities Service)........................................21 Chapter 5 Student Associations.............................22 Campus associations................................................22 Undergraduate and graduate associations................22 Orientation activities.................................................22 Extracurricular associations......................................22 Chapter 6 Housing............................................24 When you arrive........................................................24 On-campus housing.................................................24 Finding off-campus housing.....................................25 Home insurance........................................................27 Electricity..................................................................27 Water........................................................................27 Chapter 7 Getting Around....................................28 Public transit............................................................28 Bicycles....................................................................29 Ridesharing..............................................................29 Buses........................................................................29

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    Chapter 8 Working during your studies....................30 Working....................................................................30 Internships................................................................30 Service de placement - SPLA (Université Laval Placement Service)........................31 Social insurance number..........................................31 Chapter 9 Health Care........................................32 Health and hospitalization insurance........................32 Supplemental insurance – Student health.................35 Medical clinics, hospitals, and local community service centres (CLSCs)...........................................35 In the event of an emergency....................................35 Info-Santé (health info) telephone consultation service..................................................35 Health services available at PEPS.............................36 Health insurance for you and your family..................36 Psychological assistance..........................................36 Chapter 10 Managing Your Money...........................37 Bank account............................................................37 Transferring money...................................................37 Main financial institutions........................................38 Debit and credit cards...............................................39 Making a budget.......................................................39 Chapter 11 Telephone, Internet, and Cable Services.....40 Phone calls...............................................................40 Cell phone service....................................................40 On-campus Internet (WiFi).......................................41 Main telecom service providers................................41 Chapter 12 Student Rights and Responsibilities...........42 Academic regulations...............................................42 Disciplinary regulations............................................42 Université Laval intellectual property regulations......42 Integrity policy..........................................................42 Regulation against psychological and sexual harassment...............................................................42 Declaration of student’s rights...................................43 Do you need help defending you rights ?..................43 Chapter 13 Finding Your Way Around Campus.............44 Finding a room in a building....................................44 Université Laval buildings and their acronyms.........45 Campus map............................................................46 Chapter 14 Useful Addresses and Phone Numbers........48 Université Laval services..........................................48 Université Laval faculties..........................................48 Government services................................................49 Short-term accommodations....................................50 Health care................................................................50 Grocery stores specializing in imported products.....51 Bargain stores...........................................................52 Improving your French.............................................53 Getting around..........................................................54 A FEW TIPS FOR EASING THE TRANSITION .................................55 GLOSSARY OF TERMS USED AT UNIVERSITÉ LAVAL...........................56 A SHORT QUÉBEC FRENCH GLOSSARY........59

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    6 International Student’s Handbook A Word from the Rector On behalf of our university community, I would like to welcome you to Université Laval and beautiful Québec City. We are pleased to welcome you to our campus and will do whatever we can to make sure your stay here is full of accomplishments and great experiences. By choosing to study at Université Laval, you’re joining an extended family of over 40,000 students, 9,000 staff members, and 280,000 graduates. You’re also joining a welcoming community steeped in excellence, creativity, and openness that is committed to building a better world. Rector Sophie D’Amours The culture and knowledge you share while studying here will add to this tradition. I sincerely thank you for choosing Université Laval, and I invite you to get involved in our vibrant study, research, work, and living environment as much as you can. This handy guide contains everything you need to know about university and campus life. Our staff is also available to provide support and guidance to help you succeed in your studies. I hope your UL experience is both memorable and rewarding.

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    CHAPTER 1 Getting Off to a Good Start at Université Laval Essential steps after your arrival at Université Laval Submitting your legal documents to the Bureau du registraire (Registrar’s Office) The Registrar’s Office handles admissions, registration, student files, and graduation. After you arrive, you must present your legal documents (CAQ, study permit, and passport) at the Registrar’s Office before you can choose your courses and register. Once you have submitted your documents, a Registrar’s Office employee will invite you to an orientation session. Pavillon Jean-Charles-Bonenfant, Room 2440 www.reg.ulaval.ca Orientation sessions offered by the Bureau de la vie étudiante – BVE (Student Life Office) You will be invited to a session when you submit your legal documents at the Registrar’s Office. Sessions, offered by the Student Life Office, take place at the Alphonse-Desjardins building and last 60 minutes. You will receive essential information about how the university works, the registration process, eligibility to work in Canada during your studies, on-campus resources and services, as well as plenty of other advice to help you settle in. You will receive a copy of this handbook at your orientation session. Tip ! The first two things you should do upon your arrival are to submit your documents and attend the orientation session. Back-to-school activities offered by the Bureau de la vie étudiante – BVE (Student Life Office) Throughout your stay at Université Laval, the Student Life Office will serve as a centre of information and knowledge to help you settle in and integrate into the university community. Bellow, a description of the various services offered to international students at the start of the fall and winter semesters. Note that these services are free unless otherwise indicated. Visit www.bve.ulaval.ca/en to find the schedule of our activities. Orientation Lounge for international students Before and at the start of the fall and winter sessions, new international students are invited to visit the Orientation Lounge (Salon d’accueil) in Room 2470 of the Alphonse-Desjardins building. At the Orientation Lounge, you can : • Get information on university life and life in Québec City • Get help finding a place to live • Sign up for the Student Buddy Program • Register for back-to-school activities organized by the Student Life Office • Take part in theme conferences and exchange activities with other students • Use computer stations with Internet access The Orientation Lounge is open at the start of every fall and winter semester. For the schedule, visit www.bve.ulaval.ca/en.

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    8 International Student’s Handbook Guided campus tours The campus covers 1.8 km 2 and comprises more than 40 buildings (pavillons) all linked by a system of pedestrian tunnels. Université Laval is a small city in itself with a population of about 43,000 students and more than 9,000 employees. To familiarize yourself with the campus, we encourage you to take a 1 ½ hour free guided tour. Departure from the Orientation Lounge. Student Buddy Program This program for international students is designed to ease your integration into the university community and Québec City life and help you adapt to your new surroundings and to Québec culture. Once your registration form is processed, you will be paired with a Université Laval student who can guide you and answer your questions. www.bve.ulaval.ca/buddyprogram Planner During the semester, you can pick up a planner at the service and information kiosk Le Point and at the following locations : Undergraduate students : CADEUL, Pavillon Maurice-Pollack, Room 2265 Graduate students : ÆLIÉS, Maison Marie-Sirois Photo contest Feel like sharing memorable moments from your first steps in Québec ? Want to show off your photography skills ? Enter our annual international student photo contest : À travers votre lentille : expérience étudiante à l’international ! To attend, go to www.contactcosmopolite.ulaval.ca (Espace étudiant tab). Rentrée UL (Welcome Week) At the start of the fall and winter semesters, Direction des services aux étudiants (Student Services) organizes the Rentrée UL event in the Maurice-Pollack and Alphonse-Desjardins buildings. At Rentrée UL, you can : • Learn more about the services available at Université Laval • Get information about student associations • Rent a locker • Get your student ID card • Receive a free planner Check out www.ulaval.ca/rentree to find the UL Welcome Week schedule for fall and winter. Photo credit : Viola Hoessl, Bachelor’s in international studies and modern languages student and participant in the Student Life Office and International Office photo contest.

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    Chapter 1 • Getting Off to a Good Start at Université Laval 9 Discover Québec Activity Program Interested in learning about Québec and its culture ? The Student Life Office organizes all kinds of off-campus activities, including return transportation from Université Laval. Apple picking, skating, skiing, snowshoeing, ice fishing, Québec City Orientation Tour, etc. Come make the most of your stay with us ! To find out about scheduled activities, sign up for our newsletter or follow us on Facebook ! Registration required. Fees apply. www.bve.ulaval.ca/decouQC www.facebook.com/BVEetudiantsetrangers

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    CHAPTER 2 Academic Information University calendar The academic year is divided into three semesters—fall, winter, and summer—each lasting 15 weeks. The fall and winter semesters include a Reading Week (generally in October and March) when there are no classes. This week is for catching up or getting ahead on your coursework. Exams are usually held during the semester, and students are rarely permitted to sit for an exam or hand in an assignment after the semester has ended. The summer semester is divided into two periods. Courses and other educational activities may be offered during one or both of these periods. monPortail platform The online learning portal monPortail combines a learning platform and useful information and services for Université Laval students in one centralized and personalized access point. You can use the portal to find course websites (for both in-class and distance learning courses), support tools for academic success, and communication tools to facilitate group work and interactions with professors and other students. You can access your student file and various online services, such as course registration or confirmation of enrolment. On monPortail, you’ll also find the university’s email service, an important study-related message zone, and a personalized calendar displaying your course schedule, exam dates, assignment due dates, etc. To access monPortail : 1. Go to www.monportail.ulaval.ca 2. Enter your IDUL 3. Enter your password (PIN) To find out more : www.ene.ulaval.ca/monportail-decouvrir-monportail Credits, levels of study (cycles), and grading system One credit (cr.) represents 45 hours of undergraduate or 60 hours of graduate work in the form of individual study, presence in a classroom, laboratory, or workshop, or an internship. For example, a 3-credit undergraduate course represents 3 hours of class time and 6 hours of individual work per week. Program type Number of credits Number of semesters Level of study (cycle) Bachelor’s 90 - 120 6 - 8 undergraduate Certificate 30 2 undergraduate Master’s 45 - 48 4 graduate Advanced graduate 30 2 - 3 graduate diploma (DESS) PhD 90 - 96 8 graduate At Université Laval, grades awarded for courses and other educational activities taken for credit are based on a letter system. Academic activities (courses, internships, thesis credits, etc.) are evaluated individually each semester (fall, winter, summer), not comprehensively at the end of the academic year.

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